Passengers arrive at the street level of the pier where their cruise vessel is berthed. Signs identifying the vessel are posted on pillars nearest the proper berth. Access the Customs Hall by using either of the two passenger elevators at the head of each pier, or use the escalator on the south side of the entrance area. Baggage will be received by porters and moved to the vessel.
Upon returning from the cruise, passengers will be directed to the baggage hall where baggage will have been positioned by porters. After retrieving your bags, proceed past the customs inspector for customs declaration. You may be assisted by a porter according to your preference. Returning passengers will be directed to awaiting coaches, taxis/limousines, and car parking.
Note: For NYCruise terminal COVID-19 protocols, please see our COVID-19 Information and Resources page.
Luggage Drop Off
Passengers arriving by private car should first park, and then drop off luggage on the second level for check-in. Passengers requiring parking are unable to drop off bags and then park without exiting the terminal.
There are no storage lockers for luggage at the terminal for passengers. You will need to find an alternate facility to store luggage.